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Threat actor says he scraped 49M Dell customer addresses before the company found out
May 11, 2024

Threat actor says he scraped 49M Dell customer addresses before the company found out

Reading Time: 2 minutes

On Thursday, Dell sent an email to customers saying the computer maker had experienced a data breach that included customer names, physical addresses and Dell order information. 

‘We believe there is not a significant risk to our customers given the type of information involved,’ Dell wrote in the email, in an attempt to downplay the impact of the breach, implying it does not consider customer addresses to be ‘highly sensitive’ information.

The threat actor said he registered with several different names on a particular Dell portal as a ‘partner.’ A partner, he said, refers to a company that resells Dell products or services. After Dell approved his partner accounts, Menelik said he brute-forced customer service tags, which are made of seven digits of only numbers and consonants. He also said that ‘any kind of partner’ could access the portal he was granted access to. 

The threat actor listed the stolen database of Dell customers’ data on a well known hacking forum. The forum listing was first reported by Daily Dark Web.

In other cases, Menelik could not find the information, and said that he doesn’t know how Dell identified the impacted customers. ‘Judging by checking the names you gave, it looks like they sent this mail to customers who are not affected,’ the threat actor said. 

Dell did not dispute our findings when reached for comment.

‘Let’s keep in mind, this threat actor is a criminal and we have notified law enforcement. We are not disclosing any information that could compromise the integrity of our ongoing investigation or any investigations by law enforcement,’ wrote the spokesperson.


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