Jobs Are for HumansReading Time: 3 minutes
What Happened to All Those Jobs ChatGPT Was Supposed to Nuke?, Why ChatGPT hasn’t ignited the employment apocalypse that so many predicted., ChatGPT and A.I. do not appear to have taken many jobs. Here’s why.
This article is from Big Technology, a newsletter by Alex Kantrowitz.
It was so over. Remember? As soon as artificial intelligence began to read, write, and code, all manner of professions were supposed to automate—fast. Lawyers were toast. Entry-level engineers, commodified. And journalists, well, it’s a small miracle we’re writing this story.
And yet, eight months after the release of ChatGPT—and several years since the advent of other A.I. business tools—the fallout’s been muted. A.I. is being widely adopted, but the imagined mass firings haven’t materialized. The United States is still effectively at full employment, with just 3.5 percent of the workforce unemployed.
The usual narrative may say otherwise, but the path toward A.I.–driven mass unemployment isn’t simple. A.I. technology, however impressive, is still not good enough to handle most jobs. Rather than eliminate our positions, companies would like us to simply be better at them. And firms hoping to replace humans with bots are learning that change management is hard.
‘The demise of industries due to A.I. is just not going to be a thing,’ says Sarah Guo, a venture capitalist who invests in A.I. startups.
Legal work, for instance, was supposedly squarely in A.I.’s sights, but law firms enthusiastically incorporating A.I. aren’t using it to replace lawyers. Allen & Overy, a firm that employs more than 3,000 lawyers worldwide, started working with a generative A.I. tool called Harvey last year and hasn’t replaced a single person with it.
Harvey scours legal sites, contracts, and other large documents, and then answers queries and writes summaries. It’s exactly the type of application people said would send paralegals and junior associates to the bread lines. Yet it’s helping them perform better, adding value to the firm, and not threatening their livelihood. Why get rid of more-effective employees?
Besides, although the bot is helpful, it’s not nearly good enough to handle all those employees’ tasks, and it still gets things wrong often enough to require human supervision. ‘This profession, it’s a service business. So you need to have reliability, you need to have accuracy,’ says Daren Orzechowski, a partner at the firm. When computers digitized law books, there was a similar panic, Orzechowski says, ‘but here we are today, and there’s more lawyers than there were when that technology came online.’
Aaron Levie, CEO of cloud storage company Box, says generative A.I. is typically quite good at handling one duty but struggles to take on the array that humans perform at work. ‘They can do one discrete, information-oriented task, basically, at a time before they need a human to review what they’ve done and then move to the next thing,’ he says. ‘Not that many jobs are relegated to only that kind of thing.’ This makes A.I. great at assisting people but terrible at replacing them.
To underscore the complexity of passing work along to A.I., consider radiologists, still in high demand despite serving as a favorite example among those predicting that robots will take all the jobs. At the Mayo Clinic, for instance, approximately 500 radiologists use A.I. tools to outline and classify images of the body. The A.I. helps them get more done, to make up for shortages in medical personnel. And though it’s incredibly useful, it isn’t ready to make judgment calls on spotting rare diseases or recommending treatments.
‘In some respects, it actually can increase demand for radiology, because A.I. helps us get more information out of images than we could do before,’ says Dr. Bradley Erickson, a neuroradiologist who runs the Mayo Clinic’s A.I. lab. ‘We’re still looking to hire.’
Such complexity exists in every field, so anytime you see a company announce that it’s replacing workers with A.I., read that with some skepticism. These organizations tend to be downsizing anyway and are looking for a positive spin for investors. As one ex-IBM employee told us, it’s much easier for the PR department to announce you’re going to turn 7,800 roles over to A.I. than to actually get the A.I. to do those people’s work.
There certainly will be jobs affected by this wave of A.I., as when any new technology arrives. And it’s possible that as the technology gets better, some companies will iron out the details and automate away. At that point, there could be meaningful displacement, even if mass unemployment is unlikely. But so far, the hot takes have run into reality.
Daron Acemoglu, an economics professor at Massachusetts Institute of Technology, says that even if the technology gets good enough to replace, say, call centers or cab drivers en masse, employers and industry will still have a choice about what to do. No outcome is predetermined, he says. In the meantime, though, it makes sense to bet on the humans. ‘We know from many areas that have rapidly automated that they don’t deliver the types of returns that they promised,’ says Acemoglu. ‘Humans are underrated.’
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