Xbox App Not Downloading Games on Windows 11? Try These 9 Fixes
Reading Time: 4 minutesFix the Xbox app and get back to gaming.
The Xbox app is one of the many places from where you can download games to your Windows computer. Usually, the Xbox app downloads games without incident, but sometimes it may fail for reasons.
Fortunately, it’s a cakewalk to troubleshoot this annoying problem. So, we’ll share some quick fixes that will help fix the Xbox app if it is not downloading games on your computer.
Why the Xbox App Won’t Download Games
It’s very easy to download games through the Xbox app. But sometimes, the downloads might fail due to a weak internet connection, incorrect date and time, or corruption in the Xbox app. The issue will also likely occur if you’re using an outdated version of the Xbox app.
Regardless of what’s causing the issue, you can quickly resolve the problem using the fixes below.
1. Check Your Internet Connection
It’s impossible to navigate the Xbox app, let alone download games with a weak internet connection. Therefore, if the Xbox app cannot download games, your first port of call should be to check your connection speed and stability.
Open an internet-speed checking website to test your connection. If the result shows that you are receiving comparatively less bandwidth than you usually get, then you will have to troubleshoot your Wi-Fi connection.
2. Sign Out and Back Into the Xbox App
Sometimes, temporary glitches or authentication issues with your account can stop the Xbox app from downloading games. To fix this, you’ll have to sign out of the Xbox app and then sign back in.
- Open the Xbox app, click on your profile at the top left corner and choose Sign out from the context menu.
- Restart the Xbox app, click the Sign in option in the top left corner and choose Sign in again. Once you’re logged in, check if you can download games. If not, try the next solution on the list.
3. Is Your Computer’s Time and Date Wrong?
An incorrect date and time may not seem like a big deal, but it can result in various system issues, including the one at hand. The solution, in this case, is to correct the date and time on your computer. You can do this by following the below steps:
- Open the Windows Settings app and choose Time & language from the left sidebar.
- Click on Date & time.
- Turn on the toggle next to the Set time automatically option.
That’s it. Now, launch the Xbox app and check if it is downloading games.
4. Check the Xbox App Live Status
Like most online services, Xbox app servers can go down for various reasons. In this case, none of the fixes mentioned above will help you.
To confirm a server outage is causing the problem, open the Xbox status page and expand the Store & subscription section. If the Download & install option shows ‘Limited’ or ‘Major outage’ mark, then it confirms Xbox app servers are currently down.
Wait until Microsoft resolves the server issue, and then try downloading games again.
5. Run the Windows Store Apps Troubleshooter
Windows Store Apps troubleshooter is one of Windows’ built-in tools for repairing corrupt files. This tool could help check if the Xbox app or any related app services are corrupted, preventing the Xbox app from working properly and downloading games to your PC.
Here’s how to run the Windows Store Apps troubleshooter:
- Open the Settings app, and choose the Troubleshoot option under the System tab.
- Choose Other troubleshooters.
- Click the Run button next to Windows Store Apps.
The troubleshooter window will crop up and scan your computer for available issues. If it finds any, it’ll suggest fixes you can apply to eliminate the problem.
6. Repair or Reset the Xbox App
If running the Windows Store Apps troubleshooter wasn’t helpful; you can repair the app manually via the Settings apps. Here’s how:
- In the Settings app, choose Apps from the left sidebar.
- Choose Installed apps.
- Type Xbox in the search bar, click on the three horizontal dots next to Xbox, and select Advanced options.
- Click the Repair button.
Windows will try to repair the Xbox app. After the repair process is complete, you’ll see a checkmark sign next to the Repair option. However, if repairing the app wasn’t helpful, try the Reset option in the same menu.
7. Reset the Gaming Services App
The Gaming Services app ensures that you can download games through Windows Store and Xbox app without any issues. But sometimes, corruption in the app can cause different problems, including the one at hand.
To fix this, you’ll have to reset the Gaming Services app. Here’s how to do it:
- Press Win + X hotkeys to open the Power User menu and choose Installed apps from the list.
- Search for and click on the three horizontal dots next to Gaming Services.
- Choose Advanced options.
- Click the Reset button.
Once the reset process is complete, restart your computer and check for the problem. If it continues, then probably outdated app is the culprit.
8. Update the Xbox App
Updating the Xbox app is another effective solution you can try in this situation. To do this, follow the below steps:
- Open the Microsoft Store, type Xbox in the search bar, and press Enter.
- Click the Update button.
While you’re at it, consider updating Windows to the latest build as well. To do this, open the Settings app, and choose Windows Update from the left sidebar. Then, click on the Check for updates button.
Windows will download and install any available update on your computer.
9. Contact Xbox Support
If you’ve gone through all the steps outlined above and you still can’t install any apps, your last resort is to visit the Xbox support page for installing and uninstalling a PC game on a Windows device. Then, on the right side, click on Contact us and give your details. Don’t forget to tell them the steps you’ve taken to help hasten the troubleshooting process!
Enjoy Hassle-Free Downloads on the Xbox App
Hopefully, one of the above fixes helped you troubleshoot the Xbox app, and you can now download games again. However, if the problem persists, you’ll have to reinstall the Xbox app as a last resort.
Meanwhile, you might want to know how to speed up game downloads on the Xbox app.
Reference: https://www.makeuseof.com/fix-xbox-app-not-downloading-games-windows-11/
Ref: makeuseof
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