Threat actor scraped Dell support tickets, including customer phone numbers
Reading Time: 2 minutesThe newly compromised data includes names, phone numbers and email addresses of Dell customers. This personal data is contained in customer ‘service reports,’ which also include information on replacement hardware and parts, comments from on-site engineers, dispatch numbers and, in some cases, diagnostic logs uploaded from the customer’s computer.
This is the second disclosure of exposed Dell customer data in as many weeks. Last week, Dell notified customers that it had experienced a data breach, saying in an email that the technology giant was investigating ‘an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell.’
The stolen data included customer names and physical addresses, as well as less sensitive data, such as ‘Dell hardware and order information, including service tag, item description, date of order and related warranty information.’
Dell downplayed the breach at the time, saying that the spill of customer addresses did not pose ‘a significant risk to our customers,’ and that the stolen information did not include ‘any highly sensitive customer information,’ such as email addresses and phone numbers.
Now, it appears Menelik found another flaw in another Dell portal, which allowed him to scrape more customer data.
Menelik said that he had scraped the data of around 30,000 U.S. customers, and said that the flaws he is exploiting are similar to the bugs that allowed him to obtain the first round of 49 million customer records. But this second vulnerability prevents him from collecting the data as quickly as during the first breach.
Menelik posted an advertisement on a well-known hacking forum attempting to sell the data. As of the writing of this article, the listing has been deleted, and Menelik said it’s because he sold the data, although he declined to say for how much.
Asked what he plans to do with the new data, Menelik said that he hasn’t decided yet.
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Ref: techcrunch
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