Dish customers kept in the dark as ransomware fallout continues
Reading Time: 2 minutesDish customers are still looking for answers two weeks after the U.S. satellite television giant was hit by a ransomware attack.
In a public filing published on February 28, Dish confirmed that ransomware was to blame for an ongoing outage and warned that hackers exfiltrated data, which ‘may’ include customers’ personal information, from its systems.
Dish hasn’t provided a substantive update since, despite customers continuing to experience issues — or know if their personal data is at risk.
Dish declined to comment, but did not dispute the claims. Dish also would not say if the company has the technical ability to detect what internal and customer data, if any, was infiltrated. The company also declined to say whether the company had received, or been made aware of, a ransom demand.
It’s unclear when Dish will recover its affected systems, but given the ongoing impact points to a long road to recovery. Internet records show that Dish hosted its own infrastructure until recently before shifting to Amazon’s cloud service around February 23 — around the time of the ransomware attack — suggesting Dish’s in-house systems may have been severely impacted by the attack.
It’s also not yet known who is behind the Dish ransomware attack but Bleeping Computer previously reported, citing sources, that Black Basta — which many believe to be a rebranding of the notorious Conti ransomware gang — may be responsible. Dish has yet to appear on Black Basta’s leak site, suggesting that negotiations may be ongoing.
Ref: techcrunch
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