Cyberattack on legal tech provider causing widespread disruption to UK law firms
Reading Time: 2 minutesCTS, a U.K.-based provider of managed IT services for law firms and the professional services industry, is experiencing a cybersecurity incident that is causing ongoing widespread disruption across the legal sector.
In a statement on its website, the Cheshire-headquartered CTS confirmed it’s experiencing a ‘service outage’ resulting from an unspecified cyber incident. The company didn’t share any further details about the incident, such as how many of its customers are impacted or whether any sensitive data had been accessed, and hasn’t posted any updates since Friday.
While CTS refuses to share details about the incident, industry publication Today’s Conveyancer said that close to 80 law firms are believed to have been affected so far by the upstream cyberattack, leaving firms unable to access their case files since last Wednesday. Reports on social media say that the incident has also disrupted house sales and purchases across the U.K., forcing customers to deal with unexpected accommodation and storage costs, as well as soon-to-expire mortgage offers.
Several firms that rely on CTS are reporting ongoing disruption due to the cyberattack.
O’Neill Patient Solicitors, a law firm that features as a customer case study on CTS’ website, said in its own website notice: ‘Unfortunately we are experiencing some service disruption, due to an outage which is impacting a number of organisations across the legal sector.’
West Midlands-based Talbots Law said in a notice on its website that it was experiencing difficulties, ‘due to a technical outage affecting multiple organisations within the legal sector.’
CTS has yet to confirm the nature of the cyber incident or how it was compromised but did not dispute claims by security experts that it may have been breached by hackers exploiting the CitrixBleed vulnerability, which U.S. government officials last week warned was being actively exploited by both nation-state hackers and cybercriminal gangs, including LockBit.
In a post on Mastodon, one security expert linked the breach to an exposed NetScaler appliance belonging to Sprout Technologies, a company that merged with CTS in 2020.
In its brief website statement, CTS said: ‘While we are confident that we will be able to restore services, we are unable to give a precise timeline for full restoration.’
Reference: https://techcrunch.com/2023/11/27/cyberattack-cts-sprout-citrixbleed-data-breach/
Ref: techcrunch
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