Capita breach fallout widens as customers learn of data theft
Reading Time: 2 minutesThe fallout from Capita’s cyber incident continues as customers say the British outsourcing giant has told them to assume that data was stolen by hackers.
The Universities Superannuation Scheme (USS), the U.K.’s largest private pension provider, said on Friday that the personal details of almost half a million members were held on servers accessed during the recent breach.
The USS, which uses Capita’s online pensions administration system Hartlink, said Capita informed it on May 11 that the personal details of 470,000 active, deferred and retired members had potentially been accessed. This data included members’ names, dates of birth, National Insurance numbers and USS member numbers.
‘While Capita cannot currently confirm if this data was definitively ‘exfiltrated’ (i.e., accessed and/or copied) by the hackers, they recommend we work on the assumption it was,’ USS said in a statement. ‘We are awaiting receipt of the specific data from Capita, which we will in turn need to check and process.’
USS said it will contact affected members (and their employers, if applicable) as soon as possible to apologize and provide ongoing support and advice.
The Telegraph reports that the Capita attack affected as many as 350 U.K. corporate retirement schemes, ‘making it the largest such hack in British history.’ Other pension providers that use Capita’s Hartlink system include AT&T Pension Scheme, the Royal Mail Statutory Pension Scheme and Wincanton Pensions.
Capita said in mid-April that customers’ data might have been breached but added that it only had evidence of a ‘limited’ loss of information which ‘might include customer, supplier or colleague data.’
A second security incident
Capita confirmed a second cybersecurity incident in May.
However, Colchester City Council on Friday confirmed that it recently learned of ‘the unsafe storage of personal data by its financial services contractor, Capita.’ It said that the security lapse, which ‘affected several other local authorities around the country,’ relates to historical data, though it’s not known exactly what data was exposed or whether the incident related to the May data breach.
In its Friday statement, Colchester City Council’s chief operating officer Richard Block said the council was ‘extremely disappointed’ about the data breach and is ‘robustly addressing the matter with Capita.’ Collins added that the company doesn’t yet know the ‘full extent of the breach, nor the exact numbers involved.’
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