British Library confirms customer data was stolen by hackers, with outage expected to last ‘months’
Reading Time: 2 minutesThe British Library has told customers that their personal data may have been stolen during a recent ransomware attack that knocked the library’s systems and website offline for the past month.
‘At a minimum these databases contain the name and email address of most of our users,’ the disclosure notice reads. ‘For users of some of our services, these databases may also contain a postal address or telephone number.’
The Rhysida gang previously put the data up for sale for about $740,000 worth of cryptocurrency at the time of publication.
In an earlier update published last week, the British Library confirmed that some internal data had leaked online, which ‘appears to be from our internal HR files.’ At the time, the organization said it had ‘no evidence’ that customer data was compromised.
The British Library said in its most recent disclosure that customers’ payment information is not included in the leak, as all payment processing is outsourced to third-party payment providers.
‘We are, therefore, confident that no credit or debit card data was on the affected network, and that any card details you may have used to make purchases with us are still safe,’ the library said.
The British Library’s systems were first compromised in October and the incident continues to affect the library’s website, online systems and some on-site services, including access to collection items. Its website currently displays a message stating that the British Library is experiencing a ‘major technology outage’ due to the cyber incident.
The library says that while it ‘anticipates restoring more services in the next few weeks,’ disruption to certain services is now expected to ‘persist for several months.’
Reference: https://techcrunch.com/2023/11/29/british-library-customer-data-stolen-ransomware/
Ref: techcrunch
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